Rhodes State College Events

May 17, 2018
Managing Conflict and Confrontation 05-17-2018

It has been estimated that 30% of a leader’s time is spent resolving conflicts …. his own and those of others. We’ll examine conflict and confrontation, both necessary (productive) conflict and disruptive (negative) conflict. We will consider the predictable conflict cycle (and how to break it before the conflict escalates) and look at alternatives to conflict management (mediation, negotiation). We’ll explore the “avoidable upsets” that occur in every organization and see how to determine who “owns” the conflict.

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