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Frequently Asked Questions

Interested in finding the answers to some of our frequently asked questions?

Technical Requirements

Suggested computer configurations for best accessibility to distance ed courses and for those courses using Angel Learning System:

  • Pentium computer - 2Ghz processor
  • Windows XP or Windows 7 - current updates installed
  • 1 GB of RAM
  • Video display 1024 x 768
  • DVD drive
  • 15 GB of free hard drive space
  • Capable of sound (with internal or external speakers)
  • Flash drive to save your work
  • Internet Explorer 9 and Mozilla Firefox 8
  • Cable modem or DSL high speed Internet
  • Pop-up blocker disabled
  • Cookies enabled, medium security setting
  • Web cam and microphone are recommended; required for some courses
  • If a personal firewall is enabled on the home computer, make sure it allows video through to the computer

Suggested software applications for distance ed courses:

  • Microsoft Office 2010 – Word, Excel and PowerPoint. Some computer courses may also require the Access database program
  • Windows Media Player 10
  • Java
  • Active X enabled
  • Current virus scanning software
  • Some computer courses may also require Microsoft Access

Additional Free Applications which are needed:

Technical Skills Needed to be successful in a distance ed course:

  • Ability to use send and receive email, with attachments, using the campus email system.
  • Ability to use Windows operating system
  • Ability to navigate your computer's desktop
  • Ability to use the mouse
  • Ability to connect to the Internet
  • Ability to use a web browser such as Internet Explorer 7.0+ or Firefox
  • Ability to locate information on the Internet by searching
  • Ability to use the keyboard and word processing software
  • Ability to save files onto a floppy disk
  • Ability to use virus scanning software
  • Ability to find files located on another drive (such as on your hard drive or a flash drive)
  • Ability to save files in different file formats or types (such as saving a Works file as Word 6.0, OR as .rtf file, OR saving a spreadsheet as an .xls spreadsheet)

Using Angel

A guide for using our course management software, Angel.

Using STARS

A guide on how to use our student services and course registration system, STARS Online.

Resetting your password

The Help Desk and IS staff receive a multitude of calls from Employees and Students asking for password resets each year. A new program, Password Self-Service, has been installed campus wide that will allow users to reset their own passwords both on and off campus.

The first step is to answer five easy questions to create a Questions and Answers Profile. Once created, Question and Answer Profile can be edited at anytime. On campus you can use the “Password Self-Service” icon on the desktop. Off campus you can access it on the Rhodes State web page by using the Quick Links drop down menu and selecting “Password Management”, or by using the URL https://password.rhodesstate.edu. Once the questions are answered you will be able to use the "Manage My Password" or "Forgot My Password" button on the login screen as well as the other two options to change your password.

You can also use this handy guide on how to reset your password.

Help Desk

For Angel Learning and other distance education course questions, you are encouraged to contact one of the Center for Distance Education staff members at 419-995-8493 for assistance.

For computer, network or email problems, contact the Help Desk:
Call: Ext. 8069
Email: helpdesk@rhodesstate.edu
Stop by: Keese Hall Room 104

General Coverage Hours: Fall, Winter, & Spring
Monday - ThursdayFriday & SaturdaySunday
8:00 AM - 10:00 PM 8:00 AM - 5:00 PM 1:00 PM - 5:00 PM
Summer and Weekend hours vary, so be sure to call during the week to check for availability.

What to provide when calling the Help Desk:

  • Name & Contact Information
  • Asset Tag Number (e.g. 12453) if using a campus PC
  • First Call or Follow-up
  • Exact Error Messages
  • Operating System (Windows XP, Windows 7, etc.)
  • Software Application (Word, Angel, etc.)
  • Re-occurring or One Time
  • Trouble on All PC's or Just One

Services the Help Desk provides

Help Desk Operators consists of many levels of expertise from advanced System Analysts to 1st and 2nd year Workstudy students. By giving the Help Desk operator the information they need, they will be able to quickly and efficiently respond to your problem or request.

The Help Desk

  • Serves as a central point of contact for you to report any hardware or software problems
  • Assists with your User ID management (User Account, Password, etc.)
  • Assists with print management (e.g. Cancel, print, status, etc.)
  • Logs all incoming calls and facilitates problem resolution.
  • Contacts the proper source to correct any problems that cannot be directly solved, and provides solutions in a timely manner.